I want to understand my customers better… what they want, what stops them from buying and which parts of my site are causing them NOT to take action.
To provide a research report, we first learn all we can about your industry; then do a deep dive into your analytics data before providing you with a research report featuring key insights and changes we think you should make.
If this is you, here’s how we can help:
We set up customer surveys to get a better understanding of who your customers are and what their motivations are, as well as what makes them buy.
We make sure your analytics data is correct and that your tracking codes are implemented right, and if not we set them up properly to ensure good data.
GET QUALITATIVE DATA
We create exit surveys and polls on key pages in your sales funnel to understand why visitors to your website left without taking action.
We run usability tests on people who match your ideal target customer to identify any friction points (deterrents) on your site and also to identify what works well.
We are a boutique and focused team providing unparalleled quality in every detail, each step of the way. Each project is led by a partner who works directly with you. This removes all the layers like account coordinators, supervisors, directors, etc that reduce speed, transparency, overall quality and most importantly costs. With Knows Digital, you will always have a direct line to your expert who can answer your questions.
Working on the internet means your customers are awake 24/7, which means you have to be as well. We understand how important it is for you to always be able to contact the person responsible for managing your campaigns. Our team is located all around the globe which enables us to offer 24/7 campaign support. We stay up so you don’t have to.
We’ve been collaborating with clients for a combined experience upwards of three decades to create holistic digital experiences. Our team makes up an innovative digital experience agency that is focused on delivering results.
We Stay Lean
We limit the number of clients we work with so that our experts aren’t spread which assures your account is getting the attention it needs. We believe that everything lies within the realms of possibility and everything can always be a little better. We do not want to be the next big agency; we want to know our customers by name and work together with them in gaining both large and small achievements.
We do only what we are good at
We do only what we do best. We do not pretend to be a full-service agency. We will not let you down: we have a team of freelance experts to handle all other problems. We work with the best pros in traditional advertising, event planning, copywriting, PR, photography and production.